ku9n Terms and Conditions

The following words and terms used in these conditions carry specific meanings:

• "Platform" or "Website" means all of ku9n's digital services, web pages, and applications.
• "User" means any person who has registered with ku9n or is using its services.
• "Account" means a user's personal registered profile.
• "Balance" means the total funds held in a user's account, including deposited funds and winnings.
• "Bonus Funds" means promotional amounts granted by ku9n, which become withdrawable upon meeting specified conditions.
• "Bet" or "Stake" means the amount of funds placed at risk in a game or event.
• "Wagering Requirement" means the obligation to place a specified amount in bets before bonus funds become eligible for withdrawal.
• "KYC" means "Know Your Customer" — the identity verification process.

In these terms, the singular includes the plural and vice versa, unless the context indicates otherwise.

2.1 Age Requirement

To register with ku9n and use its services, a user must be at least 21 years old. It is strictly prohibited for anyone under 21 to create an account. ku9n may request age verification documents at any time and reserves the right to suspend or close an account if satisfactory proof is not provided.

2.2 One Person, One Account

Each person may create only one account. It is prohibited to create multiple accounts under the same person's name, or to operate multiple accounts from the same device or IP address. If this rule is violated, all associated accounts will be permanently closed and any pending winnings may be forfeited.

2.3 Accuracy of Information

All information provided at registration — name, date of birth, address, mobile number — must be completely accurate and truthful. Providing incorrect or false information may result in account closure.

3.1 Account Security

It is your sole responsibility to keep your login credentials (username and password) completely confidential. You will be personally liable for any activity carried out through your account, whether authorized or not.

If you suspect any unauthorized access to your account, please notify our 24/7 live chat support immediately.

3.2 Identity Verification (KYC)

To prevent fraud and ensure a safe environment, ku9n may request the following documents at any time:

• A copy of your National ID (NID) or passport.
• A screenshot verifying your mobile banking account.
• Proof of address (utility bill or bank statement).

Withdrawal requests may not be processed until KYC is completed.

3.3 Closing Your Account

You may request to close your account at any time through our support team. Any remaining balance (excluding bonus funds) must be withdrawn before the account is closed.

4.1 Deposit Terms

Currently accepted payment methods at ku9n are: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳100 (for all methods). ku9n does not accept deposits made through third parties — deposits must come only from the user's own verified payment account.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes, though they may be delayed due to KYC verification or other security checks.

• Withdrawals will only be sent to the same payment method used for the deposit.
• Withdrawals may be restricted if there is an active bonus wagering requirement on the account.
• ku9n may place large withdrawals on hold pending document verification where required.
• A pending withdrawal can be cancelled, but once processing has begun it cannot be reversed.

4.3 Currency

All transactions will be conducted in Bangladeshi Taka (BDT / ৳).

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳15,000. A 20x wagering requirement applies to this bonus — meaning you must place bets totalling 20 times the bonus amount before becoming eligible to withdraw.

5.2 General Bonus Terms

• Each bonus offer has its own validity period; any unused bonus will expire at the end of that period.
• One bonus cannot be used alongside another bonus at the same time, unless the promotion's terms explicitly permit it.
• ku9n reserves the right to modify, suspend, or cancel any promotion at any time.
• If bonus abuse or fraudulent activity is detected, the bonus and any associated winnings will be forfeited.
• Attempting to claim bonuses through multiple accounts is prohibited.

5.3 VIP Program

ku9n's VIP program has four tiers:

• Bronze: weekly cashback up to 0.2%.
• Silver: weekly cashback up to 0.5%.
• Gold: weekly cashback up to 0.8%.
• Platinum: weekly cashback up to 1.0%.

Users can advance to higher VIP tiers through regular active gaming. The benefits of each tier are described in detail on the VIP page.

6.1 General Gaming Policy

All games offered on ku9n are operated by trusted game providers. Game outcomes are determined by a certified Random Number Generator (RNG), which ensures fair and unbiased results.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are displayed before starting the game. Specific betting limits may apply when playing with bonus funds.

6.3 Technical Errors

If a game round result remains undetermined due to a technical error, disconnection, or software fault, ku9n reserves the right to refund the stake for that round. Incorrect winnings displayed as a result of a technical error are not required to be paid out.

6.4 Finality of Game Results

Game results recorded on the server are final. If there is a discrepancy between the result shown on your local device and the server record, the server record will be considered binding.

The following activities are strictly prohibited. If any of them are detected, the account may be immediately closed and all funds forfeited:

• Money laundering or depositing funds from illegal sources.
• Using bots, scripts, or automated software to play games.
• Creating multiple accounts for the purpose of abusing bonuses.
• Attempting unauthorized access to another user's account.
• Exploiting platform software vulnerabilities or bugs to gain an unfair advantage.
• Using a third-party payment account for deposits or withdrawals.
• Harassing, intimidating, or defrauding other users on the platform.
• Impersonating any ku9n staff member.

ku9n reserves the right to disclose information related to illegal activities to the relevant authorities.

ku9n believes that gaming is an entertainment activity — it should never be treated as a source of income. We are committed to ensuring the wellbeing of our users.

8.1 Self-Restriction Tools

Users can manage their own gaming limits using the following tools:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit amount.
• Loss Limit: Set a maximum loss amount over a specified period.
• Break: Temporarily suspend your account for anywhere from 24 hours to 6 months.
• Self-Exclusion: Remove yourself from the platform on a long-term or permanent basis.

To access these services, contact us via 24/7 live chat or visit our Responsible Gaming page.

8.2 Signs of Addiction

If you or someone close to you shows the following signs, seek help immediately: spending beyond your means, inability to stop gaming, problems in relationships or at work, or attempting to recover losses with winnings.

ku9n places the highest importance on protecting users' personal data. We use SSL encryption technology to keep all data transfers secure.

For full details on how we collect, use, and store data, please read our Privacy Policy. The Privacy Policy is an integral part of these terms.

• Personal data is not sold to third parties.
• Data is used only for service delivery, fraud prevention, and legal compliance.
• Users may request to view or correct their stored data.

ku9n will not be liable, to the maximum extent permitted by any applicable law, for the following:

• Financial losses arising from gaming activities.
• Losses caused by internet disconnection or technical failure.
• Losses resulting from authorized or unauthorized third-party access.
• Losses caused by the user's own error or negligence.

ku9n always strives to provide a safe and reliable platform, however it is not possible to guarantee uninterrupted or error-free service.

Gaming is meant for entertainment — the user bears full responsibility for any risk of potential financial loss.

ku9n reserves the right to suspend or permanently close any user's account without prior notice in the following circumstances:

• If any provision of these terms and conditions is violated.
• If there is suspicion of fraud, deception, or illegal activity.
• If KYC verification documents are not provided within the specified time.
• If the person is confirmed to be a minor.
• In the case of operating multiple accounts.
• Upon receipt of a court order or government directive.

In the event of account suspension, ku9n is committed to returning legitimate funds after completing a reasonable investigation, however in the case of cancellation due to a breach of terms and conditions, there may be no obligation to return funds.

ku9n reserves the right to amend these terms and conditions at any time. Users will be notified of significant changes via a notice on the platform or by email. Continued use of the platform after any change will be considered acceptance of the amended terms and conditions.

Users are advised to review this page regularly in order to stay informed about the latest terms and conditions.

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts will remain in full effect.

12.1 Contact

If you have any questions or concerns about these terms and conditions, please contact our 24/7 live chat support or email us at: [email protected]

12.2 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between ku9n and the user, and replace all previous oral or written agreements.